1. Our Policy
Everyone has the right to protection of his/her personal data. Urban Glam respects its users' right to be informed regarding the collection of and other operations involving their personal data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed urbanglam.co.za in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow Perfect Circle Web Design, Urban Glam to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).
Urban Glam determines the purposes and means for processing your personal data, including security measures, as Urban Glam controls urbanglam.co.za users' personal data.
2. Who Processes Your Personal Data
Urban Glam controls the use of urbanglam.co.za users' personal data; Urban Glam autonomously determine the purposes and means of processing personal data and the instruments used, including those for security measures. Due to organisational and operational purposes only, we have appointed certain entities that will also process personal data belonging to urbanglam.co.za's users for purposes strictly connected to the performance of services on urbanglam.co.za, including the sale of products.
The above mentioned processors have been chosen by Urban Glam because of their experience in processing personal data and they provide sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out). In processing the personal data of urbanglam.co.za's users, the processors shall act only on instructions from Urban Glam. We regularly check that our processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing.
Some of the processors of your personal data are:
South African Parcel Service (such as FedEx), for purposes related to shipping, delivering and returning products purchased on urbanglam.co.za;
Perfect Circle, for purposes related to the housing of hosting servers;
Urban Glam, for purposes connected to providing Customer Care services to urbanglam.co.za's users.
Aside from the companies appointed for personal data processing, your information will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by user (for example, for purchase transactions). For more information on the matter, contact firstname.lastname@example.org.
3. How We Use Personal Data and For What Purposes
Your personal data is collected and processed by Urban Glam for purposes which are strictly connected to the use of the web site, its services and to the purchase of products on the web site. However, your personal data may also be used for other processing operations within the limits of such purposes.
In particular, your personal data shall be processed for the following purposes:
when you register with our website we collect your personal data (for example, your personal details, password, e-mail address, gender) through the registration form (My Account) in order to provide you with services in urbanglam.co.za’s reserved access areas and to send you our Newsletter, when specifically requested;
when you require assistance from our Customer Care, we collect your personal data (for example, your name and surnames, e-mail address and password) for purposes strictly necessary to providing you with Customer Care services related to urbanglam.co.za services and to the purchase of products on urbanglam.co.za;
when you execute purchasing procedures for products sold on urbanglam.co.za, we collect your personal data (such as personal details, e-mail address, address, Credit Card numbers, bank code, tax code and telephone number) on your order form only for the purpose of selling the products ordered by you;
when you require technical assistance, we collect your personal data in order to provide you with information on net-surfing, browser compatibility and viewing or loading urbanglam.co.za web pages.
Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your personal data is required for preventing fraud on africanknitwear.com. Your personal data shall be stored in a way which allows Urban Glam to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law. Please report any modification of your personal data to email@example.com in order to ensure that your personal information is always accurate and up-to-date, relevant and complete.
Your personal data shall not be disclosed to third parties for purposes which are not permitted by law or without your explicit consent.
Your personal data may only be disclosed to third parties when it is necessary for processing an order. Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event Urban Glam need to prevent fraud on urbanglam.co.za (anti-fraud services).
Data processors will also have access to your personal data for the specific purposes stated. In all the above circumstances, your consent for data processing is not required. Your personal data will not be transferred abroad to countries that do not ensure an adequate level of protection of individuals. Should this be necessary in order to supply services or to execute a contract for the purchase of products, your personal data shall be transferred to such countries only after the execution of specific contracts between Urban Glam and such entities in accordance with applicable law and regulations.
We wish to inform you that Urban Glam shall process its users' personal data for purposes that are strictly connected to the supply of services on urbanglam.co.za, execution of contracts related to the sale and purchase of products on urbanglam.co.za and, after receiving your consent, to send you information on new commercial initiatives which are strictly connected to the web site's activities and services.
Urban Glam shall process your personal data for direct marketing purposes, including by e-mail, only after receiving your consent. Urban Glam may have access to third parties' personal data which was directly disclosed by their users, for example when a user bought a product to be sent to a friend, when the user paying for the product is different from the recipient of the product, or when a user wishes to recommend to a friend a service of urbanglam.co.za or the sale of a particular product.
4. What Happens If You Do Not Disclose Your Personal Data to Urban Glam
Granting your personal data to Urban Glam (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on urbanglam.co.za, supplying other services provided on the web site upon your request, or when your personal information is needed to fulfil obligations required by law or regulations.
The refusal to provide Urban Glam with some of your personal data necessary for performing the above purposes may consequently prevent Urban Glam from processing your order for the purchase of products sold on urbanglam.co.za or from supplying other services provided on urbanglam.co.za, such as Customer Care services or fulfilling obligations required by law and other regulations. Therefore, failing to provide data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on urbanglam.co.za or not providing urbanglam.co.za’s services.
Disclosure of further personal data to Urban Glam other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the web site and of its services or on the purchase of products on urbanglam.co.za (for example, if we ask you the name of your favourite product).
In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to Urban Glam is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services on urbanglam.co.za and for the purchase of products on urbanglam.co.za. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.
5. To Whom Your Personal Data Will Be Disclosed
Personal data will be disclosed to third party companies that provide, on behalf of Urban Glam, specific services as data processors or to other recipients of personal data collected by Urban Glam that autonomously process your personal data only for the performance of a contract for purchasing products on urbanglam.co.za and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations.
Personal data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, without their consent and, in any case, in accordance with the law.
6. How We Collect Your Data On urbanglam.co.za (Urban Glam)
When you are using urbanglam.co.za, some personal data might be collected automatically (through "cookies"), for example, when we automatically collect users' IP addresses and other information regarding the users' data traffic or the users' preferences in the choice of services provided on this web site and of the products purchased through the provided services. This information and data are collected directly and automatically by the web site as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided on urbanlam.co.za for the needs and preferences of the web site's users.
In other circumstances, Urban Glam directly collect personal data and information from its users when they register online with urbanglam.co.za or when they send purchase orders of products sold on the web site in order to finalise e-commerce transactions. Urban Glam will process such data only for the purposes and within the limits of what is stated in the section regarding data collection and may be disclosed to third parties only for the purposes related to providing the services requested by the user.
7. Security Measures
It is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
9. Links To Other Web Sites